LogVectorHow can we help?
Write to us any time, or find a quick answer below.
Email support
Tell us what happened and which device you use. Send it from the email address your account uses, so we can find your account.
support@logvector.appAlready in the app? Open Settings, then Report a problem. It sends us your message with your app version and device, and our reply shows up right in the app.
How do I delete my account?
In the app, open Profile (under More on a phone), then Delete account. The screen shows what will be erased and offers a full export first. Your account locks as soon as you confirm, and everything is permanently erased within 30 days. You can also ask by email. Full details are on the delete account page.
Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in the store too (see below).
How do I restore my purchases?
Sign in with the same LogVector account, then open Profile, Plans and tap Restore purchases. Use the same Apple ID or Google account you bought with. Your plan follows your LogVector account, so it also works on your other devices once you sign in.
Where do I manage or cancel my subscription?
Subscriptions are billed by the store you bought from. On the device you bought on, Profile, Plans, then Manage opens the right page in the app. Or go there directly:
- iPhone or iPad: Settings, tap your name, then Subscriptions.
- Android: Google Play, tap your profile picture, then Payments and subscriptions, then Subscriptions.
Cancelling keeps your plan until the end of the period you paid for. Your logbook is never locked, whatever your plan.
How do I get a refund?
The App Store or Google Play takes the payment and handles refunds under its own rules, so ask the store you bought through. We cannot refund a store purchase ourselves.
How do I get a copy of my logbook?
Open the Export tab in the app. You get spreadsheets plus an exact backup in one ZIP file, any time, on any plan.